Welcome to our Terms and Policies page. This section is designed to provide you with important information about our service procedures, payment policies, and customer responsibilities.
Please take a moment to review these terms to ensure a smooth and hassle-free experience with our services. Your understanding and cooperation are essential in helping us deliver the highest level of service possible.
Thank you for choosing us for your property care needs.
Unless you’ve elected to pre-pay for services or set up an Even Pay installment contract, our payment policy requires enrollment in autopay with a valid credit card on file. Payments will be automatically processed the day after each service. A $10 late fee will be accessed every 30 days an invoice remains unpaid.
Our weed control services come with a warranty period of up to 4 weeks after a scheduled visit. After the 4-week warranty period, the next program visit will be scheduled for any weed callback requests.
To try to keep our prices as low as possible for you, we schedule our routes as efficiently as possible. If you receive a notification of scheduled services, please ensure the following on the scheduled service day:
If you are not able to have your property ready for our services, or need to reschedule, please notify us by 9 am on the morning of the service day. If our technicians are unable to access the property, we will attempt to contact you to remedy the issue. If we are not able to reach you to return that same day, or if you turn the technician away when they arrive, there will be a $20 rescheduling fee.
Zing prides itself on dependability and will always make every effort to keep appointments. However, there are a few factors out of our control that may require us to delay a scheduled service. Most common are weather conditions, including winds above 10 mph. Other factors include technician illness, equipment failures, or other unforeseen issues. If we must delay your service, we will automatically reschedule your service as soon as possible.
Our primary mode of communication is through email. Please ensure that we have your most current email address on file and that you regularly check your email for important updates, invoices, and communication from our team.
Installations
We will note your account with your preferred installation time frame, and we will automatically schedule your installation every year. We make it our priority to complete the installation by the date to which we have committed, however harsh weather and other circumstances do prevent us from being able on occasion. We appreciate your understanding and will complete your installation soon after, if this happens. After your lights have been installed, we will continue to maintain them and do repairs throughout the season. Whether it’s a bulb that has gone out or lights blown down in a storm, contact us and we will be happy to come take care of it.
Take Downs
When the season is over, we will begin taking down lights automatically. You may call to request an early or a late take-down, but otherwise there is no need to call to schedule. We will work methodically through the area to get everyone’s lights down by the end of January, weather permitting. Once your lights are taken down, we will take and store them until we install them again the next season.
Changes and Storage
If you decide you would like something different for an upcoming season – we can change the bulb color or pattern for a small bulb charge. If, for a season, you do not to have your lights hung, we will continue to store them for you for that year. However, if you do not install them again the following year, we will not be able to store them any longer and will ask you to come claim them or you can have us recycle them. If they are not claimed within 2 weeks of notifying you, the will be recycled. We do not store your wreaths. In the event that you move within our service area, we can refit your lights to your new house or you may pick them up and take them with you. We just ask that you give us a couple of business days’ notice so that we can pull them out of storage to have them ready for you.
Payment Policy and Past Due Accounts
We require a credit card to be on file, or prepayment to be made prior to installation in order to reserve an installation date. The card will not be charged until the installation has been completed. If an account becomes 90 days past due, the following year a 50% deposit will be required before installation. In the case of non-payment, the lights will be held by Zing until installation is paid in full.
Customer Satisfaction
Customer satisfaction is also our policy. If ever you are dissatisfied for any reason, please contact us and give us the opportunity to make it right.
We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Zing Services (collectively, “Services”) (“Authorized Customers”).
“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, phone numbers and email addresses of Authorized Customers.
Personally Identifiable Information collected on this site will be shared only with employees within the Zing Services company. Your information is not sold or leased to any 3rd party vendors.
Personally Identifiable Information collected by Zing Services is securely stored and is not accessible to third parties or employees of Zing Services except for use as indicated above.
Visitors and authorized customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us.
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 15 minutes, we will automatically log the Authorized Customer off.
Zing Services uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user's movement and use, and gather broad demographic information.
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet.
We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site.
This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
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